Privacy Policy

Last updated: April 2026
Zambrano Tours Galápagos («we», «us», or «our») operates the website zambranogalapagos.com. This page explains how we collect, use, and protect your personal information when you visit our site or contact us.

Information We Collect

When you use our website or contact us, we may collect the following information:

• Name and email address — when you submit our contact form
• Message content — the inquiry you send us through the contact form
• Phone number — if you choose to contact us via WhatsApp
• Usage data — pages visited, time spent on site, browser type (collected automatically via cookies)

We do not collect payment information, passport numbers, or sensitive personal data through this website.

How We Use Your Information

We use the information we collect to:

• Respond to your tour and cruise inquiries
• Provide you with pricing, availability, and booking information
• Send you relevant information about your trip if you become a client
• Improve our website and services

We do not sell, rent, or share your personal data with third parties for marketing purposes.

WhatsApp Communications

When you contact us via WhatsApp at +593 98 562 9288, your messages are processed through WhatsApp (Meta Platforms, Inc.). Please refer to WhatsApp’s Privacy Policy at whatsapp.com/legal/privacy-policy for details on how they handle your data

Email Communications

When you submit our contact form, your name, email address, and message are sent to our team at zambranotoursgps@gmail.com. This service is processed through Google Gmail. Please refer to Google’s Privacy Policy at policies.google.com/privacy for details.

Cookies

Our website uses cookies to improve your browsing experience. Cookies are small text files stored on your device. We use:

• Essential cookies — necessary for the website to function properly
• Analytics cookies — to understand how visitors interact with our site (via Google Analytics, if enabled)

You can control or disable cookies through your browser settings. Note that disabling cookies may affect the functionality of some parts of our website.

Third-Party Services

Our website may use the following third-party services:

• Google Fonts — for typography
• TripAdvisor — links to our review profile
• WhatsApp — for direct communication
• WordPress & Elementor — website platform and page builder
• Hostinger — web hosting provider

Each of these services has their own privacy policy governing their use of your data.

Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your data
• Withdraw consent at any time

To exercise any of these rights, please contact us at zambranotoursgps@gmail.com or via WhatsApp at +593 98 562 9288.

Children’s Privacy

Our services are not directed to children under the age of 13. We do not knowingly collect personal data from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date at the top. We encourage you to review this page periodically.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Zambrano Tours Galápagos Puerto Ayora, Santa Cruz Island, Galápagos, Ecuador 📧 zambranotoursgps@gmail.com 📱 +593 98 562 9288 🌐 zambranogalapagos.com